Refund Policy

At Crust & Dreamery, we take pride in the quality of our pizzas and customer satisfaction. This Refund Policy applies to all purchases made through our website, harvestnook.rest, or at our physical location at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.

Cancellation Policy

If you need to cancel your order, please contact us at +44 20 7946 0958 immediately. If your order has not yet been prepared, we will cancel it and issue a full refund in your original form of payment. If your order is already prepared, we may not be able to cancel it; please contact us to discuss your options.

Refund Policy for In-Store Pickup and Delivery

If you are not satisfied with your order, whether it's a quality issue or the wrong food items were delivered, call us within 2 hours of receipt. We will offer to correct the mistake with a new order, or provide a refund or a credit for the amount paid in the form of £. Please note that all refund/credit requests will be subject to our investigation. We may ask you to provide photographic evidence of the issue or return the uneaten portion of your food to Crust & Dreamery.

Online Orders

For orders placed through our website harvestnook.rest, please check your confirmation email to ensure that the order details are correct. If you notice a discrepancy, contact us immediately. For incorrect orders, we will assess and provide an appropriate solution, which may include a new order or a refund.

Non-delivery or Late Delivery

In the rare case that we fail to deliver your order or it arrives late, please contact us. We will review the circumstances and if we determine that the issue was due to our error, we will issue a refund or credit.

Credit Refunds

Refunds issued as credit will be applied to your customer account and can be used towards future purchases with Crust & Dreamery. Credit expires one year from the date of issue.

Refunds to Original Payment Method

Refunds to the original payment method will be processed within 7-10 business days after we receive the request, depending on your financial institution's processing time.

Exceptions

Certain sales are considered final and are not eligible for a refund. These include but are not limited to gift cards, promotional deals, and special-order items that are not part of the standard menu.

Amendments to Refund Policy

We reserve the right to modify the Refund Policy at any time. The current version of the Refund Policy will always be posted on our website, so we encourage you to review it periodically. Your continued use of Crust & Dreamery's services after any changes signifies your agreement with the updated policy.

Contact Us

If you have any questions or concerns about our Refund Policy, do not hesitate to contact us at +44 20 7946 0958. Your feedback is important to us, and we are dedicated to ensuring your satisfaction with our food and service.

Last updated: March 2023